By the relevant decisions of the Cabinet of Ministers, the Head Office of “Aztelekom” Limited Liability Company of the Ministry of Transport, Communications and High Technologies and all subordinate agencies operate in a reinforced mode during the special quarantine regime.
An uninterrupted workflow is provided to increase the sustainability and quality of telecommunications services provided to customers.
“Aztelekom” takes preventive measures to prevent accidents promptly, improve the quality of service delivery, and eliminate losses.
In the subsidiaries located in the regions, the technical staff promptly connects new customers to broadband services, as well as promptly solves the problems of existing subscribers. Technical indicators of equipment are regularly monitored in cities, regional centers, settlements, and villages, preventive measures are taken in all directions.
It should be noted that the fact that a large part of the population is at home during the quarantine regime has led to a significant increase in demand for multimedia services. The work schedule of the repair teams on duty has been strengthened to promptly resolve any problems that may arise. To ensure the stability of the communication service, additional resources have been allocated for the monitoring of backbone networks 24/7.
During the quarantine period, regular work is carried out to ensure network stability to meet the growing telecommunications requirements of customers.
Aztelekom Call Centers No. 122 and 170 are open 24 hours a day to respond to requests. These days, taking into account the increase in requests to the call centers, the workforce has been increased and technical capabilities have been strengthened.
The main goal is to ensure that the general activity is organized by the requirements of the day.