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FAQ

1. Where can we apply in order to connect to telephone and Internet services?

In order to connect to telephone and Internet services, you can address to Telecommunications Unit of Aztelekom in the region that you live or apply online.

2. Which documents are required for the connection to telephone services?

Documents required for individuals:

1. Application
2. Copy of ID card

Documents required for legal entities:

1. An official letter by company
2. Copy of ID card of the company’s manager
3. TIN 

3. Which documents are required for the connection to Internet?

Documents required for individuals:

1. Application
2. Copy of ID card

Documents required for legal entities:

1. An official letter by company
2. Copy of ID card of the company’s manager 

4. What is the advantage of Internet services via leased line?

    Leased line Internet services have a number of merits.

    Main advantages are the followings:

  - high speed Internet up to 100 Mbit/s;
  - uninterrupted transmission in 24/7 mode;
  - Individual operator service.

    For further information, you can enter “Leased Line” section in our website. 

5. Where is Telecommunications Unit situated in the region that I live?

For detailed information on the addresses of Telecommunications Units of Aztelekom, you can enter “Service Points” section in our website. 

6. Where can we purchase CDMA telephones?

In order to purchase CDMA telephones, you can apply to Aztelekom’s Head Office (187 Tbilisi Ave, Baku city) or Telecommunications Units of the regions where CDMA network exists.

7. What is Tackart?

"Tac kart" is an universal payment card that enables to make mobile, intercity and international calls over fixed telephone network.
These cards have several advantages:

-  The debts are not calculated for mobile, interurban and international calls made over fixed telephone network.
-  The opportunity to permanently control the balance of the telephone.
-   It is possible to make mobile, intercity and international calls even in case of  "0" code of the telephone is closed. 

For detailed information, you can enter  “TacKart” section in our website. 

8. Where can I address for changing Internet speed that I use?

In order to change the speed of Internet services, you can address to Telecommunications Unit of Aztelekom in the region that you live by giving application and copy of your ID card.  

9. Where is it possible to use Tackart payment card?

It is possible to make calls over fixed telephone network both from regions and Baku to any places you want through Tackart payment card.
There are two ways of making a call:

1) *124*Pin code# Yes (to top up balance or get information on remaining balance)

     *178*Pin code# Yes (to make a call only from the regions)

2)  *181* Pin code# city code, telephone number # (to make a call from the whole regions of the Republic including Baku)


For further information, you can enter “Tackart” section in our website. 

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